Terms & Conditions

4.1 No Custodial Duty: SharkCluster is not a data backup service, data custodian, or data escrow agent.

4.2 Best-Effort Automation: All automated backup, snapshot, disk cloning, or database export features provided in the panel are convenience tools provided on a best-effort basis without warranty.

4.3 The Customer is strictly and solely responsible for maintaining independent, redundant, off-site backups of all application files, databases, configurations, and customer data outside the managed instance.

4.4 SharkCluster assumes no liability for data loss, corruption, database degradation, incomplete snapshots, or restoration failures, whether caused by hardware malfunction, disk failure, software bugs, cyber attacks, or user configuration error.

5.1 SharkCluster's one-click deployment catalog (e.g., WordPress, Strapi, Ghost, Chatwoot, Docker, Node.js stacks) installs open-source or third-party licensed software directly onto the Customer's server.

5.2 SharkCluster is not the author, maintainer, or owner of such third-party software and does not warrant its security, stability, or suitability for any specific commercial purpose. The Customer is solely responsible for ongoing patching, plugin updates, vulnerability management, and database optimization.

The Customer agrees to indemnify, defend, and hold harmless SharkCluster, its directors, officers, employees, agents, and affiliates from claims, damages, losses, fines, and costs (including reasonable legal fees) arising out of:

1. Any content, software, or data hosted, processed, or stored on your managed servers
2. Any violation by the Customer (or your end-users) of these Terms, the Acceptable Use Policy, or an upstream Provider's AUP
3. Any third-party IP infringement, defamation, privacy violation, or data breach originating from your server
4. Any regulatory penalties or legal actions triggered by the Customer's business operations

8.1 SharkCluster is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, goodwill, data, or anticipated savings — regardless of whether SharkCluster was advised of the possibility of such damages.

8.2 To the maximum extent permitted by Indian law, SharkCluster's total cumulative liability arising out of the Service, under contract, tort, or otherwise, is capped at the total amount paid by the Customer to SharkCluster for the panel management service during the three (3) months immediately preceding the event giving rise to the claim.

8.3 Nothing in this section limits liability that cannot be limited under applicable Indian law, including liability for gross negligence, willful misconduct, or fraud.

9.1 Base Subscription Fees: Billed in advance on a monthly or annual cycle. By providing payment details, you authorize recurring charges until formal cancellation.

9.2 Post-Paid / Metered Usage: Charges for bandwidth overage, additional storage, snapshots, floating IPs, or load balancer traffic are calculated at the end of each billing cycle. The Customer authorizes SharkCluster (via Razorpay) to automatically charge the payment method on file for accrued usage charges.

9.2a Card Verification Charge: Adding a payment method involves a small verification charge, applied as account credit rather than refunded separately — see the Refund & Cancellation Policy, Section 4, for full terms.

9.3 Taxes & GST: Invoices comply with Indian GST law. Customers registered under GST are responsible for their own TDS filings and reconciliation.

9.4 Suspension for Non-Payment: If payment fails, SharkCluster will notify the Customer. Outstanding balances unpaid after three (3) calendar days result in suspension; continued non-payment after seven (7) calendar days results in termination and data deprovisioning.

Legal Entity: Coreway Solution, doing business as SharkCluster

Registered Office: 602, Leela Plaza, Kanba Hospital Road, Nikol, Ahmedabad

Email: [email protected] · [email protected]