Refund & Cancellation Policy
SharkCluster's refund and cancellation policy defines what is and isn't eligible for refund when you stop using our platform.
Effective Date: August 26, 2026
Last Updated: August 26, 2026
Because server provisioning immediately commits resources with upstream data centers, this policy defines what is and isn't eligible for refund.
1. Subscription Cancellation
1.1 Cancel anytime from the dashboard. Recurring billing stops; panel access and your server remain active until the end of the current prepaid cycle.
1.2 Cancellation does not waive liability for unbilled usage (bandwidth overage, snapshot storage, metered compute) accrued before deactivation — a final settlement invoice is generated and charged on termination.
1.3 When a billing period ends without renewal, your server and its snapshots may be deprovisioned and permanently deleted by the upstream Provider. You are responsible for off-site backups before expiration.
2. Refund Eligibility
| Category | Policy | Conditions |
|---|---|---|
| New account, first 24 hours | Full refund eligible | First server only, minimal resource usage, cancelled within 24 hours of purchase |
| Renewals & subsequent cycles | Non-refundable | Prepaid cycles are non-refundable once the billing period begins |
| Post-usage / overage / metered bandwidth | Non-refundable | Charges for consumed resources are final once delivered |
| Professional services / custom DevOps | Non-refundable | Once work has commenced, except where the deliverable materially fails to match what was agreed in writing |
| Billing errors / duplicate charges | Fully refundable | Once verified |
3. Upstream Provider Incidents
Outages or hardware/network failures occurring at a Provider's infrastructure do not qualify for SharkCluster refunds — see Terms & Conditions, Section 2. Where a Provider issues its own service credit, we'll assist in passing that along where technically possible.
4. Card Registration & Verification Charge
When you add a payment method, SharkCluster charges a small verification amount (currently $1 / ₹1) to confirm the card is valid and to register the mandate that authorizes future recurring billing. This amount is applied as credit toward your account rather than refunded to your original payment method, and is used against your first invoice.
If you'd prefer this amount back rather than held as account credit, you can request that by removing the saved payment method or closing your account, which releases the credit for refund processing. Separately, and regardless of your SharkCluster account status, you always retain the right to cancel the payment mandate directly with your card issuer or bank at any time — this stops future recurring charges independent of any action on our end.
5. Payment Disputes & Chargebacks
If you believe you've been charged incorrectly, please contact [email protected] first — most issues resolve faster this way than through a bank dispute. You always retain the right to dispute a charge with your bank or Razorpay directly. To protect against fraud, an unresolved or disputed charge may result in the affected server being suspended pending resolution; this is a precaution, not a penalty, and access is restored once the dispute is settled.
6. How to Request a Refund
1. Email [email protected] or open a dashboard ticket
2. Include registered email, invoice number, server identifier, and reason
3. Approved refunds are processed to the original payment method within 5–7 business days
Last updated: August 2026. Questions about this policy? Contact us.
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