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Questions about pricing, features, or migration? Our team is ready to help. Reach out and we'll get back to you within one business day.
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In-panel tickets
Raise a ticket from your account
Office
Remote-first, globally distributed
Raise a ticket from the panel, or email us. Tickets are tracked through open, in progress, resolved, closed and reopened states, and their status is visible alongside your servers.
The server or application name, what you expected, what happened, and the exact message you saw. If a service is failing, the relevant log from the application's Logs tab — error, access, PHP-FPM, systemd or container — answers most questions immediately.
Send us the invoice number and the line you are querying. A duplicate charge or a line that does not match what you ran is a billing error and we correct it in full.