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Questions about pricing, features, or migration? Our team is ready to help. Reach out and we'll get back to you within one business day.
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In-panel tickets
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Remote-first, globally distributed
The server or application name, what you expected, what happened, and the exact message you saw. If a service is failing, the relevant log from the application's Logs tab — error, access, PHP-FPM, systemd or container — answers most questions immediately.
Send us the invoice number and the line you are querying. A duplicate charge or a line that does not match what you ran is a billing error and we correct it in full.
Raise a ticket from the panel, or email us. Tickets are tracked through open, in progress, resolved, closed and reopened states, and their status is visible alongside your servers.